Frequently Asked Questions

Frequently Asked Questions (FAQs)

Which Countries do we ship to?
Due to Brexit, since January 2021 we ship to the European Union and the United Kingdom only. Thus we are unable, at the moment, to deliver parcels in the USA, Canada, Kuwait, Switzerland, Australia. We are working towards solving this issue in the near future. However, if you have an address of friends or family in the European Union write this as shipping address on the checkout page.
Customers based in the European Union will not incur into any customs duties since we dispatch those orders from a warehouse inside the EU

How can I buy Shivax®?
You can both place your order on our online shop at https://www.shivax.co.uk/us/shop or by calling us at one of the numbers you find on the page “Contact Us“. Our headquarter is located in London, UK. +44(0)2035298053 Monday to Friday from 9am-6pm. Get ready to put the 16 digits of your credit or debit card and to give the expiration date (for example 01/2024 for January 2024) with the CVC code that is the 3 numbers in the back of your card usually. Right after you place your order you will get a confirmation email with the details of what you purchased, the Instructions on how you must use your products and your tracking number and the link where to follow the path of your parcel

How can I pay my order?
We ONLY accept payments via Stripe and Paypal (Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express, Discover).

Our online shop owns an SSL certificate released by Siteground, our web hosting company, rendering all the transactions 100% safe (you can read details of our SSL certificate by clicking on the padlock icon next to the URL that is where it is written shivax.co.uk/us/frequently-asked-questions in the top left of the screen

If you decide to place your order on the phone, the data of your card will be put directly into our virtual terminal that makes sure everything is encrypted.

Which countries do not pay VAT 20%?
All the prices of our Shivax® line are excluded from charging VAT at 20%. VAT is a UK tax that some companies are obliged to include in their sales in countries within the European Union provided that they surpass a threshold. VAT is a tax similar to TVA (in France and Switzerland), IVA (in Spain and Italy). Currently, in the UK and EU we do not charge any VAT

How can I get Free Shipping?
You get Free Shipping on all orders over €109 in the European Union. Below €109 you pay €30 shipping
You get Free Shipping on all orders over £109 in the United Kingdom. Below £109 you pay £7.99 shipping
Free Shipping in Italy on all orders over €109. Below you €109 pay €7.99 shipping

You can calculate shipping costs directly after you added products then you click on the shopping bag icon on the top right side of the page

You can switch currency via our switcher on the main menu next to the language flags ( £ English pound, $ American Dollar and Euro €) and pay in the currency of your choice

How long will it take to receive my products?
Delivery timeframes:

UK in 1/2 business days with Royal Mail 1st Class Signed For
Italy in 1/2 business days with express courier GLS
The rest of the European Union in 3/4 business days with express courier GLS
*Due to the sanitary emergency, it may take longer for couriers to deliver your parcel up to 3/5 business days. We monitor ongoing deliveries daily and ensure the least disruption is experienced

How long should Shivax® treatment last?
Shivax® treatment created by the research of Dr Enzo DI MAIO MD must be followed until, in case of skin lesions, there are none anymore. Namely, there is a making of brand new skin. On average, for people that follow correctly the Instructions for the treatment it takes, in the 75% of all cases, about 2 months to get to complete healing. In the 15% of all cases, people get to have nothing anymore in 3 or 4 months. 10% of the people reach the final results in a month, a month and a half. Newborns and children experience faster results. All the results are lasting in time.

Can we ship Shivax® to South and Central America?
Unfortunately not at the moment. Currently, we are not able to ship to these countries due to customs duties. We are working to resolve this issue as soon as possible for our customers living in these zones. We will update this soon. In the meantime, if you live in a country that belongs to this list write as shipping address, an address of friends or family in the European Union

Could I be eligible to be charged for customs duties?
Yes, outside the European Union you could be charged to pay customs duties. It depends on the authority who is at the customs at that moment. If there will be customs duties, you are responsible to pay them. So in countries like Switzerland, Canary and Balearic Islands, La Reunion, Canada, USA, Kuwait, UAE in substance non-European countries you could be asked to pay at the customs