Frequently Asked Questions (FAQs)

How can I buy Shivax®?
You can both place your order on our online shop at https://www.shivax.co.uk/shop or by calling us at one of the numbers you find in the page “Contact Us“. Our headquarter is located in London, UK. +44(0)2035298053 Monday to Friday from 9am-6pm. Get ready to put the 16 digits of your credit or debit card and to give the the expiration date (for example 01/2024 for January 2024) with the CVC code that is the 3 numbers in the back of your card usually. Right after you place your order you will get a confirmation email with the details of what you purchased, the Instructions on how you must use your products and your tracking number and the link where to follow the path of your parcel

How can I pay my order?
We ONLY accept payments via Stripe and Paypal (Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express, Discover). Our online shop owns a SSL certificate released by Siteground, our web hosting company, rendering all the transactions 100% safe. If you decide to place your order on the phone, the data of your card will be put directly into our virtual terminal that make sure everything is encrypted. You can find details of our SSL certificate by clicking on the lock next to the url that is where it is written shivax.co.uk/shop in the top left

Which countries don not pay VAT 20%?
All the prices of our Shivax® line are excluded from charging VAT at 20%. VAT is a UK tax that some companies are obliged to include in their sales provided that they surpass a threshold. VAT is a tax similar to TVA (in France and Switzerland), IVA (in Spain and Italy). Currently worldwide we do not charge any VAT

How can I get Free Shipping?
You get Free Shipping on all orders over £109 in the European Union. Below £119 you pay £30 Shipping Costs in Europe
Free Shipping outside European Union such as USA on all orders over £116, if below to pay £50 flat rate
Free Shipping in Canada on all orders over £118, if below to pay £116 flat rate
Free Shipping in Italy on all orders over £109, if below to pay £7.99 shipping

How long will it take to receive my products?
Delivery timeframes:

UK in 1/2 business days with Royal Mail 1st Class Signed For
Italy in 1/2 business days with express courier GLS
The rest of Europe in 1/2 business days with express courier TNT
USA, Canada, Switzerland, Kuwait, UAE, Dominican Republic, La Reunion, Australia etc. in 1/2 business days with TNT

Can we ship Shivax® to South and Central America?
Unfortunaltely not at the moment. Currently we are not able to ship to these countries due to customs duties. We are working to resolve this issue as soon as possible for our customers living in these zones. We will update this soon. In the meantime, if you live in a country that belongs to this list write as shipping address, an address of friends or family in USA (it is ok even a P.O. box), Europe, Santo Domingo

Could I be eligible to be charged for customs duties?
Yes, outside the European Union you could be charged to pay customs duties. It depends on the authority who is at the customs in that moment. If there will be customs duties, you are responsible to pay them. So in countries like Switzerland, Canary and Balearic Islands, La Reunion, Canada, USA, Kuwait, UAE in substance non European-countries you could be asked to pay at the customs